![]() ![]() However, they also wanted to continue to invest in the team by setting aside regular project time for team members to develop while improving the team’s overall operations. ![]() To maintain a rapid response time, GoFundMe realized they needed team members to be available when customers needed them. So when there’s an issue with a campaign, it needs to be handled quickly. ![]() Millions of people rely on GoFundMe to launch new businesses, pay medical bills and raise awareness for important causes. But one thing remained the same: GoFundMe had a mission-critical need for fast response times. Morgan WOOD VP, CUSTOMER OPERATIONS The challenge: Scaling to over 100 agents while maintaining a first-class support experienceĪs GoFundMe grew, the support team grew more complex-there were more timezones, more specializations, more channels and more offices. ![]()
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